Managed IT Services Blog

WHY MANAGED IT SERVICES WILL SAVE YOUR BUSINESS MORE THAN MONEY

Downtime costs money.

That’s no secret, but it doesn’t quite capture the whole experience…you arrive to work in the morning, grab your coffee knowing you’ve got a hectic day ahead, and are ready to dive in.

For some reason your computer can’t access the database and neither can anyone else’s. You restart the server while fielding calls left, right and center, but are unable to answer any client queries. Your hands are completely tied…and now the server is beeping furiously…what’s going on??!

You’re not just in crisis mode, you’re on damage control as you call every tech you can think of, trying to find one who can come NOW.

Not exactly the day you had planned.

SEAMLESS CUSTOMER SERVICE EXPERIENCE

Your customers’ experience should be a top priority for business owners, and for better or worse, technology plays a massive role in shaping that experience.

A seamless, hassle-free experience keeps customers happy and loyal to your brand. In this article, we’ll discuss how some simple technology solutions can vastly improve your customers’ interactions with your business.

WHY SENDING BULK EMAIL IS A BAD IDEA

So you’ve got an exciting new announcement for your clients – a new service launch, a big sale – and you want to spread the word.

You load up your email client, mass-add everyone in your address book, and get ready to press the Send button.

AI ASSISTANCE IN MICROSOFT TEAMS

Your time is valuable as a small business owner, and you constantly juggle multiple priorities. While collaboration tools such as Microsoft Teams have become essential for keeping employees connected, trying to make sense of all the day-to-day chatter and discussions happening across different channels and conversations can sometimes feel overwhelming.

HIDDEN DANGERS OF SOCIAL MEDIA POSTINGS

Social media is a powerful marketing tool for small businesses, allowing you to share updates and engage with customers easily. However, what you share on platforms such as Facebook and Instagram could put your company at risk of a cyberattack.

SOCIAL MEDIA POLICY

As a business owner, nothing is more frustrating than seeing your employees wasting time on social media when they should be working. With all those hours spent scrolling Facebook feeds or messaging back and forth, it’s no wonder productivity seems to plummet whenever anyone opens a browser.

FALL FOR DEEPFAKE SCAM

With Deepfakes becoming increasingly sophisticated, it’s a legitimate question. But what exactly is a Deepfake exactly?

Deepfakes are videos or images manipulated using artificial intelligence (AI).

Deepfake AI has the ability to train itself on lots of real photos and videos, learn how to move people’s faces, and emulate their voices to make it seem like they are saying or doing something they really are not.

TESTING YOUR CYBERSECURITY

Have you ever wondered if your business could stand up to a serious cyberattack?

In today’s highly connected world, even small companies hold valuable customer data and systems that hackers may target. While hoping for the best is not a security strategy, you can actively test your cybersecurity using vulnerability scanning and penetration testing.

AVOID THE MOST COMMON HELPDESK HOLDS

We’ve all been there: an unexpected tech glitch throws a wrench in your works at the worst possible moment. As annoying as it is, staying calm and providing full transparency with your IT friends will have you back up and running in no time.

In this article, we’ll share what essential details to include in a help ticket to get you up and running quickly.

MISSING YOUR OFFICE DEVICES

The last thing any business owner wants to hear is that critical company data may have fallen into the wrong hands because an employee has lost a laptop, smartphone, or tablet. However, losing devices is unfortunate, and prompt action is needed to mitigate potentially serious risks.

THE NEED FOR COMPREHENSIVE CYBERSECURITY

As a business owner, your top priority is keeping costs low while still supporting growth. When your managed service provider recommends investing in a robust stack of cybersecurity software, it’s natural to wonder whether we really need all those solutions.

Especially as a small company, you may think a fully-fledged security stack is overkill, but the truth is that cybercriminals pose a threat to all organizations, regardless of size.

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